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How We Protect Your Account and Payment Details

When you open an account with us, your personal data, payment history and account activity stay encrypted on our servers.

Encrypted account accessPayment data protectionYour withdrawal history private
elang123 How We Protect Your Account and Payment Details
REACH US ANYTIME

How to Contact Us About Your Privacy

You have questions about what data we hold or how we use it. Our support team is here to help you understand, request or update your…

Live Chat Open the chat widget in the lobby to speak with our team in real…
Email Send a detailed privacy inquiry to our dedicated inbox.
Account Settings Head to your profile in the lobby. Under 'Privacy & Data' you can download…
SECURITY & COMPLIANCE

How We Store, Use and Protect Your Data

Your account sits behind bank-grade encryption. We store payment records (DANA, OVO, GoPay and QRIS transactions) separately from your gaming history so that no single breach exposes everything.

Data Encryption

All transfers — deposits, withdrawals, login credentials — travel through SSL encryption.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which games draw the most interest.

Data Retention

Active account data stays with us while you play. After closure, transaction logs remain seven years for regulatory compliance, then…

Account Security

Two-factor authentication is available in your settings. We also watch for unusual login patterns and will flag suspicious activity so…

Access Your Data

Go to Profile > Privacy & Data > Download My Record to export a full copy of what we hold…

Request Changes

Notice an error in your account? Use the 'Correct My Details' form in settings or contact support to update your…

Your Data Rights — Answered

Here are the questions we hear most often about how your information flows through elang123, what we do with it and how you stay in control.

Yes. Open your account, go to Profile > Privacy & Data and select 'Download My Record'. We'll email you a complete file within 24 hours showing your name, contact details, payment history and all devices linked to your account.

Only you and our payments team. Your DANA, OVO, GoPay and QRIS transactions are logged separately from your gameplay data. We never share transaction details with game studios or third parties unless the law requires it.

Your login credentials and profile are deleted immediately. We keep your transaction records for seven years for tax compliance and fraud prevention. After seven years, all remaining data is permanently erased from our servers.

Absolutely. Clear your browser cookies anytime — you'll just need to log back in. Gameplay will continue exactly as before; cookies only save your login session and help us show you relevant games based on your preferences.

No. We do not sell player data. Where local law permits, we share anonymised gameplay statistics with our game studios — that means they see trends like 'slot games are popular on weekends' but never see your name, phone or payment details.

Go to Profile > Account Settings > Personal Details. Edit your phone or email and confirm the change. For banking details linked to DANA, OVO, GoPay or QRIS withdrawals, use the 'Update Payment Method' section and re-verify through your bank.

Contact our support team immediately via live chat or email. We'll investigate within 48 hours and help you secure your account. If you believe a third party has accessed your data unlawfully, we'll guide you on next steps including local law-enforcement reporting.