Frequently Asked Questions About Our Terms
You can close your account anytime through settings. Any balance remaining will be withdrawn to your registered DANA, OVO, GoPay or QRIS account within 48 hours. No early-closure fees apply. Your account data is deleted after 90 days unless required by law to retain it.
Your funds sit in your personal DANA, OVO, GoPay or QRIS wallet until you place a bet or trade. We never hold customer money directly. If elang123 ceases operations, your wallet balance remains yours—contact your payment provider to recover it.
Yes. Navigate to Account Settings > Privacy & Data, then select 'Download My Data'. We compile your full transaction history, personal information and activity logs into a PDF within 7 days. The file is encrypted and sent to your email.
Account access depends on local law in the region where you are. Some countries restrict online gaming; others permit it through licensed operators. Always check local regulations before using elang123 abroad. We reserve the right to suspend your account if access violates local law where you're located.
If you notice activity on your account you didn't authorize, contact live chat or email support immediately. We'll freeze your account, investigate the transaction, and if fraud is confirmed, reverse the charge and refund funds to your DANA, OVO, GoPay or QRIS within 5 business days.
Game results are determined by certified random-number generators and cannot be reversed. However, if a technical glitch prevented you from placing or cancelling a bet, or if you spot an error in the odds displayed, submit a dispute through Account Settings within 48 hours of the incident. Our team investigates and responds within 10 days.
Minor clarifications don't require consent. Substantial changes to payment fees, withdrawal timelines, or account closure policies do. We notify you 14–30 days in advance and give you the right to close your account penalty-free before the new terms take effect.
